At HerbixAUSA, we are committed to delivering quality products to our customers. Please read our return policy carefully before placing an order.

Eligible Returns

We only accept returns for:

  • Defective or damaged products
  • The issue is reported within 30 days of receiving the order
  • The product is returned in its original condition and packaging

Non-Returnable Items

We do not accept returns for:

  • Change of mind or personal preference
  • Incorrect orders placed by the customer
  • Opened or used products (unless defective)
  • Exchange requests

Order Cancellation Policy

  • Customers may cancel their order within 6 hours of placing it
  • Once the order has been processed or shipped, cancellation is not possible

How to Request a Return

To request a return:

  1. Contact our support team with your order number
  2. Provide photos of the defective product
  3. Our team will review your request

If approved, we will provide return instructions.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product is confirmed to be defective.

Refund Processing

Once the returned product is received and inspected, refunds will be processed according to our Refund Policy.

Contact Us

For any return-related questions, please contact us through our website

Phone: +1 251 297 0033

Email: order@herbixausa.com

Address:

1117 SANDPIPER DR SEABROOK, TX 77586, UNITED STATES

Business Hours: Monday – Friday GMT 9:00 AM – 6:00 PM Order Cut Off Time: 2:00 PM