At HerbixAUSA, customer satisfaction is our top priority. We strive to provide high-quality products, but if you receive a defective item, we are happy to assist with a refund under the conditions below.

Eligibility for Refund

You may request a refund if:

  • The product is defective or damaged
  • The refund request is made within 30 days of receiving the order
  • The product is returned in its original condition and packaging

How to Request a Refund

To initiate a refund:

  1. Contact our support team with your order number
  2. Provide clear photos of the defective product
  3. Our team will review your request

If approved, you will be instructed on how to return the product.

Refund Processing Time

  • Once we receive the returned product, your refund will be processed within 1–7 business days
  • After processing, the refunded amount will be transferred to your bank or PayPal account within 10–15 business days (depending on your bank or payment provider)

Refund Method

All refunds are issued through the original payment method (PayPal).

Non-Refundable Items

Refunds will not be provided for:

  • Products damaged due to misuse
  • Orders returned after 30 days
  • Opened or used products (unless defective)

Shipping Costs

Return shipping costs may be the responsibility of the customer unless the product is confirmed to be defective.

Contact Us

If you have any questions about our Refund Policy, please contact us through our website. We’re always here to help.

Phone: +1 251 297 0033

Email: order@herbixausa.com

Address:

1117 SANDPIPER DR SEABROOK, TX 77586, UNITED STATES

Business Hours: Monday – Friday GMT 9:00 AM – 6:00 PM Order Cut Off Time: 2:00 PM